Denim Jeans Lifetime Guarantee Terms & Conditions

All HERA Clothing Denim included in the below list (the “Products”) are covered by a lifetime warranty, subject to the terms and conditions set forth below.

Products Included:

  • Men’s Slim Fit Denim Jeans
  • Men’s Slim Fit Distressed Denim Jeans
  • Men’s Relaxed Denim Jeans
  • Women’s Wide Leg Denim Jeans

If your Product is covered by this warranty and fails due to a defect that is attributable to normal wear and tear as a result of ordinary use or the natural breakdown of materials due to extended use over time we will look to repair the Product without charge. If the damage cannot be repaired HERA Clothing may replace the Product, in its sole discretion, while stocks last. The Product can only be replaced with the same size & colour as the original Product, if this is out of stock a replacement is not possible.  

Examples of defects caused by normal wear and tear; broken buttons, broken zips & broken seams.  

Limitations and Exclusions

The products that are eligible for the lifetime warranty, are covered so long as the Products are still with the original owner, and only for the lifetime for the Product. In for the demonstrate this, HERA Clothing may ask you for the original receipt.

A maximum of one (1) HERA Clothing Product per person may be presented for this warranty. Other HERA Clothing garments are excluded from this offer. This warranty does not cover damage caused by accident, improper care or use and intentional or negligent acts from the consumer or third parties.

 

To initiate a warranty claim to email customerservice@heraclothing.com with the below details:

1. Attach photos of the garment defect:
We ask that you send at least 2 images of the affected area. In addition, we ask that you attached a picture of the size label found inside the garment as well as the care label.

Requirements for photos:

  • Feel free to attach more than two- taking photos from different angles. In addition, please attach a photo of the size label and care label. (see below)
  • The images you supply must be clear, the information on the labels must be legible.
  • If we cannot process your claim with the images provided, you will be given instructions to send the garment to our customer support team. Customers are responsible for shipping costs associated with the return.
2. Include the below details in your email:
a. Full name
b. Order number
c. Email address used for the order
d. Description of the defect
3. We accept only 1 garment per submission.
4. Please allow 3-4 working days for us to respond to your claim.

 

All decisions are final, HERA Clothing reserves the right to modify or terminate this policy at any time without notice.