Our Promise to You
When you invest in Hera denim, you're investing in more than just a pair of jeans. You're investing in comfort, style, and longevity. We understand that your denim is more than just clothing; it's a part of your journey. That's why we guarantee that your Hera jeans will:
1. Withstand the Test of Time:
Our denim is crafted from the finest materials, meticulously chosen for their strength and resilience. We believe in quality that endures, ensuring your jeans remain a staple in your wardrobe for years to come.
2. Maintain Fit and Shape:
Experience the perfect fit, wash after wash. Our jeans are designed to retain their shape, providing you with a consistently flattering and comfortable fit every time you put them on.
3. Stand Up to Your Lifestyle:
From everyday adventures to special occasions, our denim is built to handle it all. Embrace your lifestyle, and trust that your Hera jeans will be there to complement every step of the way.
Which products are included?
How Do I Submit A Claim?
To initiate a warranty claim to email customersupport@heraclothing.com with the below details:
- Attach photos of the garment defect- we ask that you send at least 2 images of the affected area. In addition, we ask that you attach a picture of the size label found inside the garment as well as the care label.
Requirements for photos:
- Feel free to attach more than two- taking photos from different angles. In addition, please attach a photo of the size label and care label. (see below)
- The images you supply must be clear, the information on the labels must be legible.
- If we cannot process your claim with the images provided, you will be given instructions to send the garment to our customer support team. Customers are responsible for shipping costs associated with the return.
Include the below details in your email:
- Full name
- Order number
- Email address used for the order
- Description of the defect
We accept only 1 garment per submission* Please allow 3-4 working days for us to respond to your claim.
HERA Lifetime Denim Guarantee Terms & Conditions
Please see our T&C’s on our Lifetime Denim Guarantee
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