Black Friday

WHEN IS BLACK FRIDAY?

Black Friday is on the 24th of November… However, we’re going to launch our Black Friday sale on November 17th, so you get a full week of amazing discounts. Add the date to your diaries and get your wish list ready…this is one you don’t want to miss 🙌🏻

WHAT ARE THE DELIVERY OPTIONS?

Due to high demand through the week of Black Friday we won’t be offering Next Day shipping, as we can’t guarantee that these would arrive in this timeframe, and we wouldn’t want to disappoint you. Standard delivery of 5 to 7 days will be available via our courier partners. *As the courier networks will have a higher volume you may see some delays.

CAN I STILL RETURN BLACK FRIDAY SALE ITEMS?

Yes! We understand that sometimes things don’t work out, so you can return any items purchased within our Black Friday sale period, providing they meet our standard return requirements. To help you shop with confidence this season, we’ve extended our usual returns policy. Any purchases made between 17th November and 31st December can be returned up until 31st January 2024. For purchases made from 1st January onwards our normal returns policy will apply. To find more detail on our returns policy, click here: https://heraclothing.com/pages/faq#category=returns

WILL YOU OFFER EXTENDED RETURNS?

Yes! We understand that sometimes things don’t work out, so you can return any items purchased within our Black Friday sale period, providing they meet our standard return requirements. To help you shop with confidence this season, we’ve extended our usual returns policy. Any purchases made between 17th November and 31st December can be returned up until 31st January 2024. For purchases made from 1st January onwards our normal returns policy will apply. To find more detail on our returns policy, click here.

CAN I CHANGE OR CANCEL MY ORDER?

Due to increased traffic on our site, orders placed over the Black Friday sale week cannot be amended, or cancelled.

WHAT IF I'M MISSING ITEMS IN MY ORDER?

Due to high demand and stock availability within our warehouses, on a rare occasion an item you've ordered may go out of stock. If this is the case your item will be refunded, and any remaining items will be dispatched. As always, we'll let you know of any new changes to your order by email. Please note that refunds can take up to 5-7 working days to appear back on the original payment method. Klarna payments may take up to 14 working days to be processed.

HOW DO I GET IN CONTACT IF I HAVE A QUESTION?

We know that you may have a few extra questions or may experience an issue during our Black Friday sale. If this does happen, please reach out to our lovely Customer Support Team via customerservice@heraclothing.com who can assist with any queries. Please ensure that you provide us with as much detail as possible such as your order number (if applicable) and pictures as it will help us assist you as quickly as possible. Please note that things get super busy for us around this time of year, so if you don't receive an immediate response from us, don't worry - we'll be working hard to answer your DMs and e-mails as quick as we can.

WILL YOU HAVE A CYBER MONDAY SALE?

Our Black Friday Sale 2023 is going to run from the 17th November- 1st December so Cyber Monday is included in our Black Friday sale week.

WILL STUDENT DISCOUNT STILL WORK?

Absolutely! During the HERA Black Friday sale, students can still use their 10% discount code which can be used on top of the sale discount! You can get this code up to 24 hours before with Student Beans, so make sure you’re ready as you don’t want to miss out!