How Do I Submit A Claim?
To initiate a warranty claim to email email@example.com with the below details:
- Attach photos of the garment defect- we ask that you send at least 2 images of the affected area. In addition, we ask that you attach a picture of the size label found inside the garment as well as the care label.
Requirements for photos:
- Feel free to attach more than two- taking photos from different angles. In addition, please attach a photo of the size label and care label. (see below)
- The images you supply must be clear, the information on the labels must be legible.
- If we cannot process your claim with the images provided, you will be given instructions to send the garment to our customer support team. Customers are responsible for shipping costs associated with the return.
Include the below details in your email:
- Full name
- Order number
- Email address used for the order
- Description of the defect
We accept only 1 garment per submission* Please allow 3-4 working days for us to respond to your claim.
HERA Lifetime Denim Guarantee Terms & Conditions
Please see our T&C’s on our Lifetime Denim Guarantee