Package Protection

Shop with peace of mind. Add Swap Package Protection at checkout and if your parcel is lost, stolen or damaged in transit, we'll get it sorted fast.

Once your claim is approved, new items are shipped to you straight away, at no extra cost.

Go to our claims portal. You'll need your order number (starts with #) and the email address used on your order.
Tell us what happened: lost, stolen or damaged in transit.
Damaged items may need photos, so keep the parcel and packaging until your claim is complete.
Once approved, your replacement items are shipped to you at no extra cost.

*Your order is only covered if you opted in and paid for Swap Package Protection at checkout.

FAQ's

What is Swap Package Protection?

Swap Package Protection is optional cover you can add at checkout. It protects your order if it is lost, stolen or damaged in transit.

You can opt in or out at checkout. Your order is only covered if you opted in and paid for protection when placing your order.

What's covered?

When can I make a claim?

Marked as delivered: after 3 days and within 30 days of the delivery date.

Not marked as delivered (presumed lost): after 5 days and within 30 days of the last tracking update.

All claims must be filed within 30 days of your order date.

How do I make a claim?

To start your claim click here.

I didn't add protection, what can I do?

If you didn't add Swap Package Protection at checkout and have an issue with your delivery, please contact us and our team will be happy to help.