HERA Collective FAQ's
HERA Collective FAQ’s
How do I join HERA Collective?
By having a HERA account! Simply log in and navigate to the rewards dashboard. No account with us? Create one for free here!
How long will my points last?
Your points will renew after 12 months of joining. At this time, your points & tier will reset. If you’ve earned enough points, you’ll stay in your existing tier. You will otherwise see a reduced tier status.
Don’t worry, we’ll let you know when your points are due to expire so that you don’t lose any!
How do I move up to tier?
You can move between tiers based on the amount you’ve spent on your HERA fits within the last 12 months or since joining HERA Collective. If you’ve only just joined, you will only receive points on future purchases.
How do I get my birthday voucher?
If you’re a member of HERA Collective and you’ve told us your birthday, you’ll receive an email on the birthday date given. This changes across tiers, please refer here for tier rewards.
Can I redeem points and use a discount at the same time?
No, you can only use one or the other. If attempting to stack discounts, the first discount added will be overwritten by the second. You can't use multiple reward vouchers at the same time.
How do returns affect my points?
Your points will be automatically adjusted for any products you do not wish to keep and will be shown in the "rewards history" tab.
You can return an order even if you redeemed rewards points for a discount. If you return the entire order, you will be refunded the amount spent after the discount was applied. Any points used to redeem the discount will be automatically credited into your rewards account.
Please contact Customer Service at customerservice@heraclothing.com if you need help with any order returns or cancellations.
If I refer a friend, what do they need to do for me to receive the points?
Give £10, get £10
Customers can invite their friends to take £10 off their first purchase over £60 and will receive £10 value worth of points in return.
- Eligible for new customers only
- Receive £10 in points value once referral has made a purchase.
- Referral must be to a valid email address.
Please note, the code needs to be used at point of purchase, this cannot be applied after purchase or to previous orders.
Refer your friend HERE
Do I receive any discount off my first order after I have joined HERA Collective?
To earn discount off your first order, all you need to do is subscribe to our mailing list. Once subscribed, you’ll receive 10% off your first order. https://heraclothing.com/pages/campaign
Terms & Conditions
Please refer to our HERA Collective Terms & Conditions page or contact our support team at customerservice@heraclothing.com