REWEAR Terms & Conditions


Only genuine HERA branded items can be traded in for points. Non-HERA items will not qualify for points and will be recycled via our recycle scheme with Salvation Army.  

The value of the trade in points is at the sole discretion of HERA only. 

Only UK customers are eligible to participate in the ReWear programme. 

Trade-in items only to be sent using the ReWear Portal


By providing the Item Information, you warrant and undertake that 

  1. The Item Information is accurate, complete, honest and not misleading; and 
  1. you adhere and shall continue to adhere to all applicable laws, rules, regulations and government or industry guidelines. 
  1. You shall neither return, nor provide Item Information in respect of, any Item that is or that contains: 
  1. counterfeit clothing or accessories (e.g. a t-shirt with a brand name or logo on which was not made or authorised by Hera Clothing.  
  1. any item that has been illegally replicated, reproduced or manufactured; 
  1. any material that infringes the rights of third parties, including any intellectual property right (including but not limited to copyright, trade marks and design rights; 
  1. any items that are not accepted Hera Clothing (and therefore unable to be selected through the returns process); or 
  1. stolen goods. 



You must arrange the dispatch of each item within 15 days of submitting the relevant Item Information. If you are unable to do this, you must inform us of the delay via 

You must return the Item using the courier service selected by you via our ReWear Platform and in accordance with all instructions notified to you via the ReWear Platform in connection with such return. 

You must ensure that each item is packaged in a robust manner at the point of dispatch. We do not accept any liability for product that is damaged during transit.  

Upon receipt of the item, our decision on what happens next is final. If the product is not as described or of a sellable condition we reserve the right to donate this item to our charity partner. The item will not be returned to the customer.  



For the purposes of these Terms, “Data Protection Laws” means all applicable data protection and privacy legislation in force from time to time in the UK including the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR), the Data Protection Act 2018 (and regulations made thereunder) or any successor legislation, and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications).. 

We process personal data (as such term is defined in the UK GDPR) which we collect as a data controller (as such term is defined in the UK GDPR) in the course of providing the ReWear Platform Where data is processed by us as a data controller, such processing is carried out in accordance with our Privacy Notice: We process such categories of personal data as are described in the above referenced Privacy Notice. 


In consideration for your compliance with these Terms, we shall use our reasonable endeavours to provide you with the ReWear platform at all times. 

We shall be entitled in our own discretion and upon notice to you, to suspend the ReWear Platform whether wholly or partly for any reason whatsoever including but not limited to repairs, planned maintenance or upgrades and shall not be liable to you for any such suspension on non-availability of the ReWear Platform (whether wholly or partly). 

We may suspend or terminate your access to the ReWear Platform (wholly or partly) in the event that: 

  1. we believe that you or someone using your Login Details has failed to comply with one or more of these Terms; 
  1. we believe that there has been fraudulent use, misuse or abuse of features and functionalities of the ReWear Platform (in whole or in part); or 
  1. we believe that you have provided us with any false, inaccurate or misleading information. 

In the event that we restrict, suspend or terminate your access to the ReWear Platform, we may do so immediately on notice.  Where reasonably practicable, we will provide you with a statement of our reasons for doing so before the decision takes effect. This will set out the specific facts or circumstances leading to our decision, and the relevant grounds for that decision. We are not required to provide a statement of reasons where we can demonstrate that you have infringed our terms, or if we are subject to regulatory obligations which require us not to disclose information. You will have the opportunity to clarify the facts and circumstances of the decision via our complaints process.